Privacy Policy

At Pronounced (“the Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

1. Purpose and Scope

This Privacy Policy applies to your access and use of www.pronounced.ca (the “Website”) and any related content, functionality, or services offered through it, whether you use the site as a visitor or as a registered client.

By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Website.

2. What We Mean by “Personal Information”

Under PIPEDA, Personal Information refers to information about an identifiable individual. This does not include basic business contact information such as name, title, or business address of an employee of an organization.

3. Why We Collect Personal Information

We collect Personal Information to support the services and programs we offer, including:

Providing executive coaching, training, consulting, and educational materials
Delivering digital products or resources you’ve requested
Keeping you informed about updates, new offerings, or events related to our services
Maintaining communication about your selected activities or purchases

Your information helps us provide the high-quality, personalized experience our clients expect from Pronounced.

4. How We Collect Personal Information

We collect information in lawful and transparent ways, and only what is reasonably necessary for the purposes described.

Information You Provide:
We collect information you share through our Website—such as when you fill out forms, register for programs, download resources, subscribe to our newsletter, or communicate with us via email.

Information Collected Automatically:
We may use technologies such as cookies or analytics tools (for example, Google Analytics) to gather data about your browser, IP address, and website usage patterns. This information helps us understand and improve user experience.

5. Cookies and Similar Technologies

Like most professional websites, we use cookies and server logs to enhance your browsing experience. These tools may collect information such as:

Date and time of visits
Pages viewed
Time spent on our site
Referring and exit websites
IP address and browser type

We may also use social media pixels to help tailor content and advertising in compliance with each platform’s policies.

6. Third-Party Use of Cookies

Some features on our Website may be delivered by third parties (such as analytics providers or embedded applications). These third parties may use cookies or similar technologies to collect information about your interaction with their content. Any data collected is subject to their own privacy policies.

7. Email Practices

If you contact us by email or subscribe to our communications, we may retain your email address and correspondence.

We are committed to keeping your contact information confidential. We comply with Canada’s Anti-Spam Legislation (CASL) and include clear sender identification and an easy unsubscribe option in every message.

8. How We Use Your Information

We use your Personal Information to:

Deliver and manage our services
Provide updates and offers related to our work
Respond to your inquiries or requests
Maintain records of your participation and preferences
Occasionally share relevant third-party offers (with your consent)

We will never sell, rent, or lease your information.

9. Disclosure of Information

We may share your Personal Information only as required to fulfill our services—such as with trusted service providers who assist in operations—and only to the extent necessary for them to perform their functions.

We may also disclose information where required by law or to protect our legal rights.

10. Security Measures

We take the protection of your information seriously. Pronounced uses physical, organizational, and electronic safeguards to prevent unauthorized access, use, or disclosure of your data. Measures include restricted file access, secure servers, encryption, and firewalls.

11. Access and Accuracy

You have the right to access, update, or correct your Personal Information. If your information changes or appears inaccurate, please contact us so we can make the necessary updates.

12. EU Visitor Rights (GDPR)

If you are located in the European Union, you have specific rights under the General Data Protection Regulation (GDPR), including the rights to:

Access your personal data
Correct or delete your data
Restrict or object to processing
Transfer your data to another entity
Withdraw consent for processing at any time

For details, visit the European Commission’s Data Protection page.

13. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our Website.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Mary Houle
Founder, Pronounced
📧 mary@pronounced.ca
🌐 www.pronounced.ca

Effective Date: October 16, 2025
Last Updated: October 16, 2025